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In case of online purchase you will receive an e-invoice that contains the data given before. If you would like to receive another e-invoice because of some data changes, you have to pay extra fee according to the Terms and Conditions. After filling out the form and clicking on ’next’ or ’OK’, you can finish the registration and you will be automatically logged in. You will receive a confirmation e-mail about the registration. If you already started an ordering process, you will be able to continue it after the successful registration.
Our users have the possibility to buy tickets through the internet as well if they give the data of their credit card. You can read more information about online purchase here, and about the terms of payment here. In case of online purchase our customers can choose the delivery method that is the most convenient for them: Shipping within Hungary in 3 days (2500 HUF, cca 10 €), posting to abroad (5000 HUF, cca 20 €), printing at home (HOMEticket) which is available free of charge for most of our events.
d) After choosing the seats click on ’Book/Buy’. You can put another performances into your ’Basket’ if you follow the instructions according to the points b., c. and d.)
If the reservation is successful, you will receive a confirmation to your e-mail address that contains the number of the reservation as well. If you haven’t got this e-mail, please check if you have given the right address, etc. ATTENTION! Booking tickets for the Budapest Operetta and Musical Theatre’s performances is NOT possible – at the request of the Theatre -, so you can only purchase tickets online or at our sales points, without reservation in advance.
If the transaction is successful, you will get a confirmation by e-mail and e-invoice immediately. If you haven’t received this e-mail, please check if you have given the right address etc.If the transaction is not successful, the system puts your tickets among to ’your reservations’ automatically. In this case you can pick them up and pay them at our retail outlets listed on our website. If you would like to buy tickets for one of the Budapest Operetta and Musical Theatre’s performances and the transaction was not successful, the tickets will be put back into our system as free seats, because reservation in advance is NOT possible by that organiser, at the request of the Theatre (first you get an e-mail about the reservation, but the expiration date will be 01.01.1900.)
and about the events where HOMEticket is available, here.
If you couldn’t print your tickets first time, you have the possibility to try it again on this site. You need to click on the reservation number, after that on ’HOMEticket’ and you can print the tickets again, but you need to explain the problem.
If you would like to reserve tickets on our website, you need to sign up or log in. After successful login you can select the seats, click on ’Pay/Book’, on the next page choose the delivery method and you are able to pay online your tickets after clicking on ’Payment’. If you started the reservation without registration or login, you have the possibility to create an account now without canceling the process. I didn’t manage to log in. Users signed up before June 2009 need to type in their username, but those who signed up later have to type in their full e-mail address for the login. If you don’t remember your password or if it’s wrong, you can ask for a new one. You just need to click on ’I forgot my password’ and you will get an email with your new password. I wanted to order tickets, and after giving the data of my credit card I didn’t get any confirmation, but the bank deduct the amount from my account. The bank first locks the amount, and after that, if the transaction is successful –that means you got back to our website-, they transfer the money to us. If this doesn’t happen, your money will be unlocked on your bank account after some time– time depends on your managing bank. In case of the unsuccessful transaction, our system puts your tickets among ’your reservations’ automatically as non-payed, reserved tickets. In this case you can pay and pick up your tickets only personally, at our retail outlets. If you would like to retry paying for your tickets online, first you have to cancel the reservation and start the process again, but we can’t guarantee that other users won’t buy those tickets. For the Budapest Operetta and Musical Theatre’s performances you can’t book tickets in advance – so, if the payment is NOT successful, the tickets will be free again after a few minutes. I have bought tickets through Ticketportal, but the date of the performance is not good for me. Is there any possibility to re-exchange my tickets or change the date of the event? We can re-exchange the tickets or change for another date according to the organiser’s instructions or, when the event is cancelled. On our website there’s an ’Exchange’ function where you have the chance to upload advertisements and get in touch with other users in order to sell or buy tickets. I tried to book tickets for the Budapest Operetta and Musical Theatre’s performance, but I didn’t manage to order. At the request of the Budapest Operetta and Musical Theatre, the reservation in advance is NOT possible. For their performances you can buy tickets only by paying online or personally at our retail outlets. I have booked tickets online, how can I pick them up? If your reservation is successful, you’ll get a confirmation in e-mail immediately, which contains the data of the performance, the reservation number and the expiration date. You can pay and pick up the tickets only personally at our retail outlets (in Hungary, Slovakia, Czech Republic and Poland). You just give us the reservation number, and we can print the tickets. If you don’t pick up your tickets until the end (midnight) of the expiration date, they will be put back into our system automatically. I have ordered tickets through Ticketportal, and after the transaction I realised that I chose ’Shipping within Hungary’ instead of HOMEticket or ‘Shipping to abroad’. After the payment you can’t change the delivery method. The courier takes the tickets in 3 days to the address given at the registration. If you live in abroad, we can send the tickets to you by post, but this costs more than shipping within Hungary, so first you have to transfer to us the additional costs (2500 HUF, 10 Euro). The other possibility is, that we deliver your tickets to venue of the performance, so will be able to pick them up at the box office. You just have to let us know how you would like to get the tickets. Can I pay with voucher (Accor, Sodexo, etc.)? Yes, on our website you can see the list of our retail outlets and check where the vouchers are accepted. I have ordered tickets online, and I chose HOMEticket as delivery method. How could I print my tickets? After logging on our website you can see ’your reservations’. If you click on the reservation number, after that on ’HOMEticket’, you will have the possibility to print your tickets. Adobe Reader is necessary and check if your browser allows pop-ups. If you have already tried to print the tickets, now you have to give the reason why you want to print again. I didn’t manage to print the tickets, because the printer is out of order. What can I do? The tickets are available at any computer after logging on our website, or you can also save them instead of printing, and then transfer them to a computer with an operational printer. I tried to print the tickets, but after clicking on ’Print’ nothing happened. You can print the tickets if your browser allows pop-ups and Adobe Reader program is installed properly. Can I order tickets by phone? Reservation by phone or e-mail is no possible. You can book tickets online, except for the Budapest Operetta and Musical Theatre’s performances, because at the request of the Theatre, the reservation in advance is NOT possible. I have bought tickets online, but I would like to change the data of the e-invoice I received in e-mail address. In case of the online purchase you will receive an e-mail with an e-invoice that contains your data given at the registration. You have the possibility to request a new invoice in 3 days and for extra fee (2500 HUF, 10 Euro), according to the ’Terms and Conditions’. After signing in on our website you can change your data, so next time it won’t be problem. Can I reserve tickets for the events abroad? You can reserve tickets for the events organised in the Czech Republic, Slovakia and Poland, if you can see the performance on their website. If you have booked tickets online, you can pay and pick up the tickets at all of our retail outlets in Hungary as well. ATTENTION! If you have ordered tickets for an event organised at O2 Arena (Prague), you can pick up your tickets only at our central office (1065 Budapest, Bajcsy-Zsilinszky street 49.). |
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