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1) Consumer Questions |
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What is a MOBILticket?
Rather than having your paper ticket delivered in the post or queuing to collect it at the box
office, you can have the ticket delivered to your mobile phone as a picture message. The
MOBILticket contains a unique barcode and some accompanying text to describe the event.
You simply save the MOBILticket in your SMS messages inbox. Do not delete it until after the
event as you will need it to get in.
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How do I get in to the event?
At the venue, look for the signs for the special MOBILticket fast-track access point. To gain
entry you simply retrieve the barcode from your messages inbox and present it to be
scanned. The barcode scanner will read the barcode and permit entry via a link to a database
containing all barcode tickets issued for this event. At this point, a paper ticket is automatically
printed-out. This can be used for “pass-out” purposes.
Once scanned, the barcode cannot be scanned again – this makes it much more secure than
any other current ticket system in operation. This also makes life hard for touts (scalpers), and
makes more tickets available to the customer at the intended cover price.
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How is my MOBILticket delivered?
The MOBILticket is delivered as an SMS picture message to the phone and will appear in your
inbox like any other SMS message.
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What does a MOBILticket look like?
A MOBILticket contains a unique barcode and some text to describe the event. When you
open it, you will see, in most cases, a standard barcode like you see on virtually any product.
Simply save the message on your phone for use when you need it.
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When is the MOBILticket delivered?
The MOBILticket is delivered almost as soon as it is sent, as with any normal person-to-person
SMS message. When it is sent will vary depending on the event organiser but you will
normally be informed about when it should arrive.
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What if I order more than one ticket?
A single barcode is delivered for each booking. You simply turn-up together to get into the event.
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What if my phone is not compatible?
Any phone that can receive an SMS message can receive a MOBILticket. However, some
handsets do not support SMS picture messaging, in which case you will receive a text-only
message with the barcode number in the text. This number will be typed in at the event
(rather than scanned) and from that point, the ticket will work in the same way as one with a
barcode.
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What do I do when I receive my MOBILticket?
This depends on your phone. In many cases, you simply don’t delete it but you may need to
store the picture message in your phone using a Save option. At the event, you simply call-up
the picture message to have the barcode scanned.
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What if I don’t receive my MOBILticket?
If your phone is switched on and you have not received your MOBILticket by the end of the
day, please first try switching your phone off and on. If you have still not received your mobiticket,
then contact the box office.
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What if I delete my MOBILticket by mistake?
Contact the box office providing your mobile number. A new MOBILticket will be delivered at no
additional cost. The replacement MOBILticket will only be delivered to the original mobile
number.
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What if I change my mobile phone or it is lost or stolen?
Contact the box office providing your old mobile number, new mobile number, and original
payment details. Your original MOBILticket will be cancelled and a new MOBILticket will be
issued at no charge.
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What does it cost to receive a MOBILticket?
The delivery of a MOBILticket is included in the ticket price. There is no charge to your mobile
bill to receive a MOBILticket.
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Will my mobile phone number be used for any other purpose?
Your mobile phone number will only be used to delivering your MOBILticket. Your mobile
number will not be used for any other purpose or passed to third parties without your consent.
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Can I forward my MOBILticket to a friend?
No. MOBILticket are non-transferable. At the event, your MOBILticket is scanned. Entry will be
granted only the first time a MOBILticket barcode is scanned. Other security information such
as mobile number and payment card details may be requested to prove ownership. Further
attempts to gain entry with the same barcode may result in event security being called.
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What happens if I forget my phone or my battery dies at the venue?
We are able to verify that you had genuine tickets using your mobile number and hence you
can get the value you are entitled to. Contrast that to paper, where once the ticket is gone it is
gone for good and you will not get the value you paid for!
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2) MOBILticket™ Benefits |
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MOBILtickets have a number of benefits over paper tickets:
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Increase sales. Seats can be sold right up to the last minute.
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Instant delivery. The tickets are delivered immediately.
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Reduce distribution and operational costs. Cheaper than printing and posting a paper ticket.
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Reduce touting. MOBILtickets can’t simply be transferred like a paper ticket.
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Tracking. Organisers can track attendance at the event automatically.
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Consumer convenience. No need to queue at the box office to collect paper tickets.
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Insured Ticket. No need for panic if the customer loses their MOBILticket. MOBILticket
can be cancelled and reissued effortlessly.
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Guaranteed Delivery. Customers do not have to worry that their ticket will be delivered in
time or lost in the post.
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Versatility. The MOBILticket can also be a promotional coupon, reward card or any
function currently performed by conventional barcodes.
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3) Sample Terms and Conditions |
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Some of the suggested terms and conditions you might wish to provide when using mobitickets
are shown below:
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1. |
When you purchase a MOBILticket from us you do so on the following terms.
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You accept that the ticket is in the form of a unique barcode sent as a text message to
your mobile phone.
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You accept that the barcode and any accompanying text sent to you by us is the ticket
and not the barcode in isolation from the accompanying text. Accompanying text includes
any text stating the originating source of the barcode. This means that barcode with nonoriginal
text is invalid.
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You undertake not to send the MOBILticket barcode text message to anyone else. Doing
so invalidates your MOBILticket without the right to a refund.
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Your mobile number will not be passed to a 3rd party.
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Refunds will only be given if the concert is cancelled or postponed.
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If a concert is cancelled we will not be liable for transportation costs or expenses.
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We reserve the right to refuse admission if you are carrying any weapons, bottles, cans
or sharp or dangerous objects or if your MOBILticket has already been admitted, or if you
are considered by the venue manager to be too intoxicated or likely to endanger yourself
or others.
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We shall make all reasonable endeavours to ensure your admission where you have
purchased a MOBILticket from us but have either lost your mobile phone, or if the screen
is unreadable for any other reason, and you give us sufficient notice to cancel your
unique MOBILticket barcode.
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10. |
Anyone attempting to gain entry with a barcode reported lost or stolen or cancelled for
any other reason may be handed over to the police and may have their mobile phone
withheld as evidence.
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BASKET
